Patients embarking on medical consultations are set to experience a groundbreaking shift as they engage with AI-powered chatbots before meeting their physicians.
This transformative approach aims to enhance patient communication and understanding, while providing doctors with comprehensive insights prior to consultations.
Israeli startup Kahun, based in Tel Aviv, is at the forefront of this healthcare revolution. The company, renowned for its utilization of AI in conducting written question and answer sessions with patients, has now integrated OpenAI’s ChatGPT to create a more natural and fluid patient experience.
Traditionally, Kahun’s platform engaged in structured conversations with patients, gathering essential medical information through a series of directed queries. With the inclusion of ChatGPT, patients can now articulate their symptoms in their own words, enabling a more authentic interaction and a comprehensive understanding of their condition.
Kahun’s repository, housing over thirty million medically informed insights from trusted sources, remains integral to the platform’s operations. This wealth of knowledge, combined with ChatGPT’s conversational abilities, empowers patients to freely describe their ailments, fostering a sense of control and comfort.
CEO Eitan Ron emphasizes the importance of this innovation, explaining, “With ChatGPT we identified an option to open it up to a real natural language experience. So now the patient can tell their story in their own words.“
The incorporation of ChatGPT signifies a pivotal development. Patients express their symptoms candidly and receive responses from ChatGPT mirroring a physician’s approach. This pre-consultation interaction ensures doctors have access to comprehensive summaries encompassing medical history, medications, and symptoms, offering a more informed foundation for diagnosis and treatment planning.
“While ChatGPT provides a conversational interface, Kahun’s clinical-reasoning engine ensures in-depth medical accuracy,” CEO Eitan Ron highlights. This unique amalgamation empowers doctors with a holistic understanding of the patient’s condition and facilitates more effective and efficient healthcare delivery.
Kahun’s pioneering approach has already demonstrated its potential. The company’s existing AI system has successfully conducted over 250,000 doctor-patient sessions in the U.S., primarily in the realm of telemedicine.
The adoption of this innovative technology extends to medical institutions.
Tel Aviv Sourasky Medical Center, Israel’s largest acute care facility, has integrated Kahun’s AI chatbot into its triage process. This landmark initiative streamlines the assessment and diagnosis process, offering medical staff valuable pre-consultation insights.
“We’re relieving burnout by providing pre-visit clinical insights,” says Kahun co-founder and CEO Michal Tzuchman-Katz. The integration of AI into healthcare practices holds promise not only in enhancing patient care but also in alleviating the burdens faced by medical professionals.
As Kahun continues to innovate and refine its AI-powered solutions, it is poised to shape the future of patient-doctor interactions, ushering in a new era of healthcare where technology augments understanding, efficiency, and overall well-being.