di , 13/06/2023

With A New Name, Brand, and Leadership Team Member, EmpowerHealth, Formerly Care Angel, is Helping Address Health Care’s Toughest Challenges

MIAMI & FT. LAUDERDALE, Fla.–(BUSINESS WIRE)–#HealthEquity–Care Angel, now EmpowerHealth, the leader in AI-enabled conversational digital health engagement, continues to evolve, while improving health outcomes and helping the company’s valued client partners achieve their financial objectives. The company has nearly a decade of experience helping health providers and payers seamlessly support individuals in achieving better health outcomes through multi-modal conversation and augmented intelligence.

Medicaid redetermination, workforce shortages, and health equity are three of the toughest challenges facing health providers and payers across the country. With EmpowerHealth as a force multiplier, health providers and payers can tackle these and other pressing care, operational, administrative, and financial challenges through efficient connections among individuals, health providers, retail and specialty pharmacies, health plans, employers, and administrators.

Three ways EmpowerHealth acts as a force multiplier include:

  • Medicaid redetermination. Engaging individuals to improve their health has become more time-consuming and costly than ever. Still, states and health plans are working hard to redetermine the eligibility of Medicaid members within allocated time frames. EmpowerHealth is partnering with a leading health plan to connect members with the correct enrollment and education resources, using personalized, conversational interactions across voice, text, and secure chat.
  • Workforce shortages. Health providers face staffing shortages and burnout. At the same time, hospitals and practices seek solutions to optimize productivity and increase efficiency, while ensuring patients receive the right care at the right time. EmpowerHealth serves as an extension of care teams, reducing their administrative burden and ensuring that they spend time with the patients who need them most.
  • Health equity. As health providers and payers are working to advance health equity, EmpowerHealth delivers the ability to effectively reach all populations and help individuals get connected to the care and resources they need, which can include access to a health provider, transportation, food resources, or health education. The company’s AI-enabled digital health assistant has a proven approach for increasing engagement, including the ability to speak and understand 72 different languages and remember previous conversations, which improves the experience for patients and members.

In support of EmpowerHealth’s effort to help partners achieve health through transformative conversations, the company also announces the appointment of Margaret Kelly as chief growth officer. An established leader in driving growth, sales strategy, customer retention, and team engagement, Kelly brings a deep knowledge of payer, employer, government, and labor markets, in addition to the Medicare and Medicaid markets. A veteran of industry leading organizations, such as UnitedHealthcare, Optum, and Cortica, Kelly, who is based in West Hills, Calif., has deep relationships with health leaders across the country.

“We are pleased to welcome Margaret, a true leader in driving growth, sales strategy, customer retention, and team engagement, to our team,” said Bud Flagstad, chief executive officer at EmpowerHealth. “Margaret is joining at a key moment in the journey of our company, and we are thrilled she is at the helm driving growth.”

“We are proud to re-introduce the company with our name as our mission: EmpowerHealth. Our work results in exponentially higher engagement, improvements in addressing care gaps and risk that can negatively affect chronic conditions, better behavioral health awareness, better adherence, and more, helping our partners achieve their strategic priorities. All of this is done without increasing labor costs,” added Flagstad.

About EmpowerHealth

EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.

Our leading AI-enabled digital health navigator can help confirm eligibility, close gaps in care, improve medication adherence, reduce hospital admissions, enable value based care, and alleviate unnecessary caregiver and clinician administration, which results in better health and financial outcomes. Learn more at empowerhealth.ai.


Aine Cryts, acryts@empowerhealth.ai , 978-267-5280